Who we are
This website is operated by Sildenford Limited, a company registered in England and Wales. Our registered address is 47 Meridian Court, Manchester, M2 4HQ. You can reach us by email at [email protected] or by telephone on +44 161 734 8920.
References to "we", "us", and "our" throughout this page refer to Sildenford Limited in its capacity as the operator of this website.
Information collected when you visit this site
When you access pages on sildenford.com, your browser may transmit certain technical information to the web server hosting the site. This commonly includes:
- Your IP address at the time of the request
- The page you requested and the time of the request
- The type and version of the browser you are using
- The referring page, if you arrived from a link on another website
This information is used for the purposes of operating the website reliably and identifying technical issues. It is not used to identify individual visitors or to build a profile of browsing behaviour across sessions. We do not use this data for marketing purposes.
This website does not currently place tracking cookies or use third-party analytics services. If this changes, this page will be updated to describe the nature of any additional data collection.
Information you provide when contacting us
The enquiry form on the Enquire page opens your email application and pre-fills a message addressed to [email protected]. The information you enter into the form — your name, email address, request type, and message — is transmitted only when you send the email from your own email application. We do not receive or store this information through a server-side form handler.
When your email is received by our support team, it is handled in the ordinary course of responding to enquiries. We retain a record of the correspondence for as long as is reasonably necessary to address your query and to maintain an appropriate record of communications with users of the platform.
We do not share the content of your enquiry with third parties except where necessary to respond to your query or where we are required to do so by applicable law.
How we use the information we receive
Information submitted through the enquiry form is used to:
- Review and respond to access requests
- Address questions or support queries about the platform
- Maintain a record of communications relevant to the operation of the service
We do not use this information for automated decision-making, profiling, or any purpose unconnected to the administration of the service you have contacted us about.
External services and third-party content
This website does not load resources from external servers. All files — including the stylesheet, images, and other visual assets — are served locally from the sildenford.com domain. We do not use external content delivery networks, third-party fonts, or externally hosted scripts.
We do not embed content from social media platforms or other third-party services on this website.
Links to other websites
This website does not currently contain links to external websites. If this changes, we will note that the privacy practices described on this page do not apply to third-party websites and that users should review the privacy information published by any external site they visit.
Your rights and how to contact us
If you have questions about the information we hold in connection with your enquiry, or if you wish to ask us to review, correct, or remove that information, you are welcome to contact us directly. We will aim to address your request in a straightforward and timely manner.
You can reach us at:
- Email: [email protected]
- Telephone: +44 161 734 8920
- Post: Sildenford Limited, 47 Meridian Court, Manchester, M2 4HQ, United Kingdom
We will aim to acknowledge your request and respond substantively as promptly as the nature of the request allows. We do not guarantee specific response times, and we may ask for clarification if the nature of your request is unclear.
Changes to this page
The information on this page reflects our current understanding of the site's operation. If the way the website collects or handles information changes materially, we will update this page accordingly. We recommend checking this page periodically if you have ongoing questions about how your information is handled.